Terms of Service

1. Agreeing to these terms

These terms are an agreement between you and PersonalScapes ("we", "us"), the service at personalscapesdesign.com. By creating an account or making a purchase, you agree to them and to our Privacy Policy. You must be at least 18 (or the age of majority where you live) to buy anything, and at least 16 to use PersonalScapes at all.

2. What PersonalScapes is

PersonalScapes is a service that creates landscape design concepts from photos and information you provide about your property, and offers an optional ongoing "Landscape Companion" chat and reminder feature. Designs are visual concepts and planting suggestions — not an engineering plan, survey, or guarantee of results.

3. Your account

You're responsible for keeping your login credentials secure and for the accuracy of the information you give us about your property (address, photos, yard conditions, etc.). You must be the owner of, or have permission to make changes to, any property you submit for a design. You can delete your account at any time from your Account page; see our Privacy Policy for what that removes.

4. Prices, payment and the Companion subscription

The design package and any optional Companion subscription are paid through Stripe, our payment processor. See our Privacy Policy for how payment information is handled. Prices shown in the app at the time of purchase are the prices that apply; we'll never silently change the price of something you've already paid for.

A design package is a one-time payment for one yard or bed. It includes 3 design concepts with their plant lists, plan and shopping list, which stay available in your account, plus 90 days of Landscape Companion chat and care reminders. Prices are in US dollars; your bank may convert them and charge its own fees.

The Companion subscription is optional. It renews automatically every month at the price shown when you subscribed, until you cancel. You can cancel any time from the Companion page; you keep access until the end of the month you've already paid for, and you won't be charged again. We don't refund partial months, except where the law requires it. If you delete your account, we cancel your subscription right away.

5. Our promise, redos and refunds

Our promise: each design package includes one free redo of one of its concepts. If you're still not happy with your designs, email support@personalscapesdesign.com within 30 days of your purchase and we'll refund it in full.

If something goes wrong with a design purchase — for example, a build fails and you never receive your 3 concepts — contact us at support@personalscapesdesign.com and we'll make it right. Refunds go back to the card you paid with, usually within 5–10 business days after we approve them. This promise is in addition to any rights you have under the consumer laws where you live.

6. Designs are suggestions, not professional advice

Our designs are generated by an automated design engine and image rendering, informed by the answers you give in the questionnaire and the photos you upload. They're meant as a genuinely useful starting point — not a substitute for a licensed landscape architect, surveyor, arborist, or contractor. Before digging, planting, building any structure, or making changes that affect drainage, utilities, property lines, or require a permit, confirm exact placement, dimensions, and local requirements with a qualified professional. Plant recommendations are matched to the information you provide (zone, sun, soil, budget, etc.) but we can't guarantee any particular plant will thrive in your specific conditions — soil, microclimate, and care all matter too.

In particular:

• Always have underground utility lines marked before you dig (in the US, call 811 a few days ahead; it's free).
• We check plant picks against what you tell us about pets, but plant safety information can be incomplete. If you have pets, young children or allergies, confirm each plant is safe for them (for example with your vet or a poison control center) before planting.
• Pictures are artist's impressions, not exact predictions of how your yard will look. Shopping list prices are rough estimates; local prices vary.
• Companion chat answers, care reminders and rain notes are written automatically using weather forecasts and can be wrong. Use your own judgment about your plants, and check anything important with a local nursery or extension office.
• You're responsible for following local rules, permits and homeowners' association requirements for any work you do.

7. Your photos and your designs

Your photos and the information you give us stay yours. You give us permission to store and use them only to run PersonalScapes for you, including sending them to the service providers named in our Privacy Policy to make your designs and answer your questions. Please only upload photos you have the right to share.

Your designs are yours to use for your own property: print them, change them, and share them with family, nurseries or contractors. Because they're made automatically, similar-looking designs may be made for other people, so we can't promise yours are one of a kind. The PersonalScapes site, design engine and branding remain ours.

8. Acceptable use

Please don't use PersonalScapes to upload photos of a property you don't have the right to submit, to abuse the Companion chat (e.g. to try to extract data about other customers), or to attempt to disrupt or probe the service. We may suspend accounts that do.

9. No warranties

We work hard to make PersonalScapes useful and reliable, but apart from what these terms promise, the service is provided "as is". To the extent the law allows, we don't make any other promises, for example that the service will always be available or error-free, or that a design or plant will suit your purpose.

10. Limits on our liability

To the extent the law allows, PersonalScapes isn't liable for indirect or consequential losses, such as plants that fail, damage to your property, utilities or belongings, injury to people or pets from plants, or the cost of landscaping work, arising from your use of our designs, chat answers or reminders. Our total liability for any claim connected with PersonalScapes is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, such as for fraud, or for death or personal injury caused by our negligence.

11. Ending your use of PersonalScapes

You can stop using PersonalScapes and delete your account at any time. We may suspend or close an account that breaks these terms. If we ever shut down PersonalScapes, we'll tell customers by email at least 30 days ahead so you can save your designs, and refund any subscription time you've paid for but can't use.

12. Disagreements and governing law

If you have a problem, please email support@personalscapesdesign.com first; most issues can be fixed quickly. These terms are governed by the laws of the United States and of the state where PersonalScapes is based. Either of us may bring a claim in small claims court. If you live outside the United States, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in your local courts.

13. Changes to these terms

We may update these terms as the service changes. We'll change the "last updated" date above, and email you before any important change takes effect. A change never applies to a purchase you made before it. If you keep using PersonalScapes after a change, the updated terms apply.

14. Contact

Questions about these terms? Reach us at support@personalscapesdesign.com or our contact page.